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FAQ

Frequently Asked Questions

Is the software a good fit for my company?

Safariwatch is a cloud SaaS platform and built with the customer’s perspective, it is compliant for all fleet businesses and flexible for all requirements. It is a great investment, as it adds more value to your fleet business.

Is it easy to use?

Safariwatch is highly intuitive and user-friendly, It is pretty simple to use and highly customer friendly. Still, if you need help, kindly visit our youtube channel to check the videos or get in touch with your nearest reseller for on-site training.

Is the customer service/support good?

Safariwatch has a 24 hours customer care number where you could ask for any support or a global reseller network to help you resolve any issues or queries. We are here to help you. Get instant answers to your queries on the Safariwatch web chat window.

What systems will it integrate with?

Safariwatch is built with an open API framework which can expose data in XML/JSON format to talk to any other third party systems. We are open to engaging with you to see the possibilities of an integration specific to your business case.

Can fleet management software grow with your business?

Safariwatch is an IoT platform with the newest of technologies to help you ease and bring in efficiency in your fleet operations. We are always here to hear from you to improve and provide feature sets to grow along with your requirements.

What’s the company’s reputation?

Safariwatch core values are customer first centric approach and commitments on delivering world-class solutions to customers worldwide. With the help of talented resources and know-how.

What’s your ELD mandate compliance solution?

Government regulations are constantly changing and keeping your drivers and vehicles road-legal can be a time-consuming headache. Our software helps you to keep working and stop worrying. Safariwatch generates the driving information that is used by inspection officers to check drivers are compliant with the driving hour regulations.

Who owns the data?

Its client only who owns the data, Safariwatch is highly secured with different standard security layers like https, encryption of data.

What happens, if our local service provider fails to provide support?

Safariwatch appoints its reseller partners with proper due diligence in each country or region who could provide world-class support to their customers . In the event of an unfortunate incident of local reseller is not able to provide support, Safariwatch shall take the necessary actions to move your subscriptions to the nearest other reseller or to handle the account directly in the region. Since Safariwatch is a Cloud SaaS Platform, customers can continue using the platform from any part of the world. We would request you to write to us if you experience any difficulties with the local service provider to complaints@safariwatch.live for corrective action.

Can the system pull in data from other sources?

Yes, based on customer requirements Safariwatch is open to do integration to any third party system.